Frequently Asked Questions: Q: How often should I have my carpet professionally cleaned? A: Every 3 to 12 months is the average. This can vary depending on how many Adults, Children and Pets live in your home. We recommend you have your high traffic areas cleaned every 6 months. Q: Can we walk on carpet right after it’s been cleaned? A: Yes, but we recommend that you do allow for some dry time and make sure you wear footwear (slippers, socks, shoe covers, shoes are ok if bottoms are clean) when walking on it so that you do not transfer oils from feet to clean carpets. It is also very important that you are careful not to slip when walking from damp carpet to hard surfaces, Please Be Careful. Q: How often should I vacuum? A: At least once or twice a week. Vacuuming frequently can actually give your carpet long life from not allowing dirt and grime from getting deep into the fibers and between the carpet and pad that can actually wear carpet faster in high traffic areas. In this instance more is better. Q: How long does it take the carpet to dry? A: On average it can take 3 hours to dry depending on the equipment used and carpet style. Generally they will dry faster with ample air circulation and moisture ventilation. Carpets dry on the same principle as your clothing, the more air the faster. So if weather permitting open windows, turn on your furnace to "manual fan ", ceiling fans and portable fans are a great idea also. Q: What cleaning process do you use? A: We use a Truck Mounted Steam Cleaning process which allows us to clean your carpets with heat and steam to break down the oils, grease and dirt that makes its way into your floors. This process also extracts as we go, so that there is not a lot of moisture left in your flooring to allow for a faster dry. Free Carpet & Tile Audit: We will come to your Home and evaluate your carpet & tile for free. This allows you to know what to expect when we arrive to clean your home. This will also allow you to have any questions answered that you may have regarding those areas of concern. At this scheduled time a ‘Company Supervisor’ will come to your home and evaluate your carpet an/or tile to determine what areas you want cared for and what the cost will be to you at the time of service. We will leave you a copy of this evaluation to have for your records. If you determine that you would like other services done at the actual time of service, just inform our Trained and Uniformed Technician and we will be able to provide those additional services at that time. If you have any questions or concerns you may call our office at 250-494-8111 or 490-0100, or click on Contact Us button and we will be happy to assist you. All Services are Satisfaction Guaranteed or it’s FREE!!!